Who We Are & What We Do

We are a broker fully licensed by the Financial Conduct Authority with a wide panel of lenders for providing the right funding solution to the right customer.

We facilitate access to a wide range of financial product groups such as: Leasing and Asset, Cashflow finance, Alternative Finance and Personal Finance.

We are paid by the lender. We provide a service, and we will receive a commission for making a referral to a lender which results in a loan, but we will never charge you for a fee for finance. Of course, the lender accounts for their costs in the margin of your agreement.

We offer efficient service, expertise and we can provide other options if the funder rejects your application.

Here at Creative™ we understand that some of our customers may be facing challenging circumstances that affect their financial situation and well-being. We are committed to providing fair and compassionate service to all of our customers, especially those who are vulnerable.

We define vulnerability as a state of disadvantage or reduced ability to cope with financial difficulties due to personal or external factors. These factors may include:

– Physical or mental health problems

– Bereavement or loss of a loved one

– Relationship breakdown or domestic abuse

– Low income or unemployment

– Debt or financial hardship

– Disability or caring responsibilities

– Age or lack of digital skills

– Language or communication barriers

– Any other factor that makes you feel vulnerable

If you are experiencing any of these factors, or if you feel that your circumstances make it difficult for you to manage your finances, please let us know as soon as possible. We will treat your information with respect and confidentiality, and we will work with you to find the best solution for your needs.

Some of the ways we can support you include:

– Giving you more time to consider

– Referring you to free and independent debt advice services

– Working with a translator

– Providing you with alternative ways to communicate with us, such as email, text, or web chat

– Sending you information in a format that suits you

– Signposting you to other sources of support, such as charities, helplines, or community groups

We want to make sure that you get the most out of our service, and that you feel valued and respected as a customer. If you have any questions or concerns, or if you need any extra support, please contact us on 01293127377 or email us at info@creativefs.co.uk. We are here to help you.